Contact Information

  • If you have questions about Holpira, our electronics and outdoor products, or an existing order, please contact us using the details below.

    Customer Support

    • Email: service@holpira.com

    • Phone: +1 479-378-6583

    For order-related inquiries, include your order number and a brief description of your request. If an item arrives damaged, incorrect, or does not function as expected, describe the issue and attach relevant photographs where helpful.

    Please do not send passwords, full payment card details, or other sensitive account information.

    Product Questions

    Before ordering, you can contact us with questions about specifications, device compatibility, power requirements, included accessories, or outdoor product usage and safety information. Please identify the item and the device or activity you intend to use it with so we can assist you.

    Delivery, Returns, and Refunds

    Please review our Shipping & Delivery, Return Policy, and FAQ pages for information about order processing, estimated delivery times, cancellations, and returns.

    Contact service@holpira.com before returning an item. We will provide instructions and the appropriate return address. The registered company address below is not automatically the return address.

    Company Information

    • Operated by: Wuhan Sunjingmei Department Store Co., Ltd.

    • Business License Entity: Wuhan Sunjingmei Department Store Co., Ltd.

    • Registered Address: Room 10, 4th Floor, Building 2, Phase 6, Optics Valley Software Park, No. 4 Ruanjianyuan Middle Road, East Lake High-Tech Development Zone, Wuhan, Hubei, China

    • Email: service@holpira.com

    • Phone: +1 479-378-6583

    • Website: https://holpira.com