Holpira is operated by Wuhan Sunjingmei Department Store Co., Ltd. (“we,” “us,” or “our”).
This policy describes how we collect, use, share, and retain personal information when you browse holpira.com, purchase our electronics or outdoor products, or communicate with us.
1. Information We Collect
The information we collect depends on how you use our store and services.
| Information Category | Examples |
|---|---|
| Contact details | Name, email address, telephone number, billing address, and shipping address |
| Purchase records | Products ordered, order numbers, payment status, delivery information, and return or refund history |
| Account details | Information supplied when using customer account features, where available |
| Customer communications | Messages, photographs, and other details provided when requesting support |
| Device and browsing data | IP address, browser type, device details, online identifiers, referring pages, and website interactions |
| Privacy choices | Cookie settings, marketing preferences, and records used to manage privacy requests |
Payment credentials are handled by our payment providers. We receive the transaction details needed to confirm payments, manage purchases, and arrange refunds.
Please do not send full payment card numbers or account passwords to our customer support team.
2. Purposes for Using Your Information
We use personal information to:
- Accept, process, and fulfill purchases.
- Provide updates about payments, shipping, cancellations, returns, and refunds.
- Respond to product questions, compatibility inquiries, and order issues.
- Maintain, operate, and improve our website.
- Identify fraud, prevent misuse, and protect our customers and business.
- Send promotional communications where permitted.
- Assess advertising results and provide personalized advertising where enabled and permitted.
- Meet legal obligations and respond to disputes or privacy requests.
Providing information for a support inquiry does not, by itself, give us permission to send marketing messages.
3. Cookies & Related Technologies
Our store may use cookies, pixels, and similar technologies for essential website functions, preference settings, usage analysis, and advertising.
Essential technologies help operate features such as the shopping cart, checkout, and website security. Additional technologies may support analytics and advertising.
Where applicable law requires it, we obtain consent before enabling non-essential technologies. If cookie controls are provided, you can use them to accept, reject, or adjust your choices.
Cookies can also be managed through your browser settings. Restricting cookies may affect certain store functions. Browser settings may not prevent every type of information sharing, so you may also contact us about your privacy preferences.
4. Disclosure to Service Providers & Other Parties
We may share relevant personal information with:
- Store and technology providers supporting hosting, checkout, communications, and related functions.
- Payment providers processing transactions and helping prevent payment fraud.
- Shipping and fulfillment partners preparing and delivering purchases.
- Customer service providers assisting with inquiries.
- Analytics and advertising partners, including AppLovin when its services are enabled.
- Professional advisers or authorities where necessary to meet legal obligations, protect rights, or address fraud and security concerns.
- Parties involved in a business transaction, such as a merger or transfer, subject to applicable safeguards.
The information shared varies according to the service provided and the reason for disclosure.
5. AppLovin Advertising Services
We may use AppLovin services for personalized advertising, campaign measurement, and attribution.
When enabled, cookies, pixels, APIs, or scripts may collect or transmit information such as:
- IP addresses and online identifiers.
- Browser and device details.
- Page visits and product views.
- Shopping cart activity and purchase events.
AppLovin may process this information to provide advertising, measure results, and improve its services, including its AI-powered advertising technologies.
For further details about how AppLovin collects and uses information, please review the AppLovin Privacy Policy.
Where required, we obtain consent before this processing takes place and honor applicable opt-out choices.
6. Promotional Emails
We may send promotional emails about our store where permitted.
To stop receiving marketing emails, use the unsubscribe link included in the message or contact service@holpira.com.
Opting out of marketing does not prevent us from sending necessary communications about your orders, deliveries, refunds, or account security.
7. Grounds for Processing Personal Information
Where a legal basis is required, we rely on one or more of the following:
- Contract performance: Processing and delivering your purchases.
- Legal obligations: Meeting requirements that apply to our business.
- Legitimate interests: Protecting our store and providing customer support, where your rights do not override those interests.
- Consent: Carrying out activities for which consent is required.
You may withdraw your consent at any time. This does not affect the lawfulness of processing completed before consent was withdrawn.
8. Processing Across Borders
Our company is based in China, and our service providers may process personal information in other countries.
Where required, we apply appropriate safeguards to international transfers, including recognized contractual protections or other legally permitted arrangements.
Contact us if you would like information about the safeguards relevant to your personal information.
9. Information Retention & Protection
We keep personal information for as long as reasonably needed for the purposes described in this policy. This includes fulfilling purchases, resolving disputes, and meeting tax, accounting, and other legal obligations.
Retention periods depend on the type of information and the requirements that apply.
We use reasonable technical and organizational measures to protect personal information. However, no method of online transmission or electronic storage is completely secure.
10. Your Rights & Privacy Choices
Depending on your location and applicable law, you may be entitled to:
- Request access to your personal information.
- Correct inaccurate details.
- Request deletion of information.
- Receive a portable copy of certain information.
- Restrict or object to particular processing.
- Withdraw consent.
- Opt out of targeted advertising or the sale or sharing of personal information, as defined by applicable law.
- Appeal a decision about your privacy request or complain to a relevant authority.
Some advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under applicable privacy laws, even if no payment is exchanged.
To exercise a right, email service@holpira.com and explain your request. We may need to verify your identity. Where permitted, an authorized agent may act on your behalf, subject to verification of their authority.
Where legally required, we honor recognized browser-based opt-out signals, including Global Privacy Control. These signals generally apply to the browser or device sending them.
We will not unlawfully discriminate against you for exercising your privacy rights.
11. Children’s Information
Our store is intended for a general adult audience and is not directed toward children.
We do not knowingly collect children’s personal information or share it with AppLovin for advertising purposes.
If you believe a child has submitted personal information to us, email service@holpira.com so we can investigate and take appropriate action.
12. Links to External Websites
Our website may link to third-party websites or services. Those providers manage information according to their own privacy policies.
Please review their policies before submitting personal information.
13. Policy Updates
We may revise this policy when our operations or applicable requirements change.
The revised policy will be published on this page with an updated date. Where required, we will provide additional notice or request consent.
14. Company & Contact Details
For questions about this policy or to submit a privacy request, please contact us:
- Operated by: Wuhan Sunjingmei Department Store Co., Ltd.
- Business License Entity: Wuhan Sunjingmei Department Store Co., Ltd.
- Registered Address: Room 10, 4th Floor, Building 2, Phase 6, Optics Valley Software Park, No. 4 Ruanjianyuan Middle Road, East Lake High-Tech Development Zone, Wuhan, Hubei, China
- Email: service@holpira.com
- Phone: +1 479-378-6583
- Website: holpira.com