Terms of Service

These Terms of Service govern your use of holpira.com and any purchases you make through our store. Holpira is operated by Wuhan Sunjingmei Department Store Co., Ltd. (“we,” “us,” or “our”).

Please read these terms together with our Privacy Policy, Shipping & Delivery Policy, and Return Policy.

1. Accessing and Using Our Store

To enter into a purchase agreement or to use the store, you must have legal capacity, or you must use the store under the supervision of a parent or legal guardian.

You agree to provide accurate information and to use our website lawfully. You must not compromise website security, misuse customer information, place fraudulent orders, or infringe the rights of others.

2. Product Information and Compatibility

We sell electronics and related accessories. Before purchasing, please review the specifications, dimensions, compatibility information, power requirements, and included components shown on the product page.

Photographs are provided to illustrate the item. Colors and appearance may vary slightly because of screen settings or lighting. Such variations do not excuse a material difference between the item supplied and its description.

Please follow the instructions and safety information supplied with your purchase. Contact us if essential instructions are missing or if you are unsure whether an item is compatible with your device.

3. Prices and Payments

The applicable currency, item prices, and available payment methods are shown during checkout. Before paying, please review the order total, including any displayed shipping charges and taxes.

Your payment provider may apply currency conversion or transaction fees under its own terms.

If a material pricing or listing error affects your order, we will explain the issue and offer an appropriate resolution. We will not increase an agreed price or substitute a materially different item without your consent.

4. Orders and Availability

An automated order confirmation acknowledges that we have received your order. Before fulfillment, we may need to verify payment, delivery details, or stock availability.

If we cannot fulfill an order because an item is unavailable, payment cannot be verified, or there is a reasonable fraud concern, we will contact you. Payments collected for canceled items and applicable shipping charges will be refunded.

5. Changes and Cancellations

Please email service@holpira.com as soon as possible if you need to change an address, amend an order, or request cancellation.

Operational changes and cancellations are available only before fulfillment begins and require our confirmation. A successful cancellation receives a full refund for the canceled items and applicable shipping charges. We do not charge a standard cancellation fee.

After dispatch, our return procedure generally applies. This does not restrict any statutory cancellation or withdrawal rights.

6. Order Processing and Delivery

Orders are generally processed within 2–3 business days after payment confirmation.

Estimated transit times after dispatch are:

• Local warehouse fulfillment, where available: 3–5 business days.

• Origin warehouse fulfillment: 10–15 business days.

These estimates exclude processing time, weekends, and public holidays. Available destinations and shipping charges are displayed at checkout.

If dispatch is delayed beyond the promised period, we will provide an update and any cancellation or refund options required by applicable law.

7. Returns and Refunds

Return requests under our voluntary return policy may be submitted within 30 days of delivery.

Change-of-mind returns generally require unused items in their original condition, with original packaging and included accessories. Customers pay return shipping for these returns. We cover reasonable return shipping where a return is necessary because an item arrived damaged, defective, or incorrect.

Return inspection may take up to 14 business days after receipt. Once approved, refunds are initiated within 3 business days, and the payment provider may need another 3–8 business days to post the funds.

These general processing periods do not override shorter statutory deadlines. Please read our Return Policy for full details.

8. Faulty Items and Consumer Rights

Nothing in these terms excludes rights that cannot legally be excluded, including applicable rights concerning faulty goods, inaccurate descriptions, repair, replacement, cancellation, or refunds.

A manufacturer’s warranty, where expressly provided, is additional to applicable statutory rights.

9. Website Content and Reviews

Website content may not be copied or commercially reused without permission unless permitted by law.

If you submit a review or other content, it must reflect your experience and must not contain unlawful material or another person’s confidential information. You grant us permission to display and format that content for store-related purposes.

A positive review is never a condition for receiving customer support, a return, or a refund.

10. Responsibility and Disputes

We remain responsible for obligations imposed on us by applicable law. Nothing in these terms limits liability where doing so would be unlawful.

If a dispute arises, please contact us first so we can review the matter. Any applicable mandatory consumer protections, governing-law rules, and rights to bring proceedings in a competent court remain unaffected.

11. Updates to These Terms

We may revise these terms for future use of the store. The version applicable when you placed an order continues to govern that purchase unless a change is legally required or agreed with you.

12. Company and Contact Information

• Operated by: Wuhan Sunjingmei Department Store Co., Ltd.

• Business License Entity: Wuhan Sunjingmei Department Store Co., Ltd.

• Registered Address: Room 10, 4th Floor, Building 2, Phase 6, Optics Valley Software Park, No. 4 Ruanjianyuan Middle Road, East Lake High-Tech Development Zone, Wuhan, Hubei, China

• Email: service@holpira.com

• Phone: +1 479-378-6583

• Website: https://holpira.com