Shipping & Delivery
This policy describes the processing and delivery of orders placed through Holpira for electronics, outdoor gear, and clothing.
1. Order Processing
Orders are usually processed within 2–3 business days after payment has been confirmed. Saturdays, Sundays, and public holidays are excluded.
During this period, we may verify payment, review order details, and prepare your items for dispatch. If anything affects the dispatch of your order, we will contact you using the information provided at checkout.
2. Estimated Delivery Times
After your order has been dispatched, the estimated transit times are:
| Fulfillment Location | Estimated Transit Time |
|---|---|
| Local warehouse, where available | 3–5 business days |
| Origin warehouse | 10–15 business days |
Order processing time is separate from these transit estimates. The warehouse used depends on product availability and the delivery destination.
Delivery dates are estimates. Customs clearance, carrier interruptions, public holidays, and other circumstances may affect arrival times.
3. Shipping Destinations, Fees & Import Charges
Available destinations and shipping fees are displayed at checkout once you enter your delivery address.
If no delivery option is available for your location, please email service@holpira.com before placing an order.
Import duties or other destination-related charges may apply where they are not included at checkout. These charges depend on local requirements. Contact us before purchasing if you need clarification.
4. Shipment Updates & Tracking
Where tracking is available, we will send shipment details to the contact information associated with your order. Carrier updates may not appear immediately after the package is handed over.
Please check your spam or junk folder if you have not received a shipment email. If you have not received a shipping update within 5 business days of placing your order, contact us with your order number.
5. Changes to Your Address or Order
Please review your delivery address carefully before completing checkout.
If you need to correct an address or cancel an order, contact us as soon as possible. Operational changes can only be made before fulfillment begins, and we will confirm whether your request can be accommodated.
For successfully canceled orders, we refund the canceled items and applicable shipping charges in full. We do not charge a standard cancellation fee. Your applicable statutory rights remain unaffected.
6. Delivery Delays & Missing Shipments
If dispatch is delayed, we will provide an update and, where required, offer the option to accept a revised dispatch date or cancel for a refund.
If your package is late, missing, or shown as delivered but cannot be found, email us with your order number. We will investigate with the relevant delivery or fulfillment provider and explain the available resolution.
A delivery status shown by a tracking service does not remove your applicable rights concerning non-delivery.
7. Damaged or Returned Packages
If your parcel arrives damaged, please keep the packaging and take photographs where practical. Contact us promptly so we can review the issue.
If a package is returned to the sender, we will assess the reason and discuss suitable refund or reshipment options. Any proposed additional fee will be explained before you agree to the arrangement.
8. Company & Contact Details
- Operated by: Wuhan Sunjingmei Department Store Co., Ltd.
- Business License Entity: Wuhan Sunjingmei Department Store Co., Ltd.
- Registered Address: Room 10, 4th Floor, Building 2, Phase 6, Optics Valley Software Park, No. 4 Ruanjianyuan Middle Road, East Lake High-Tech Development Zone, Wuhan, Hubei, China
- Email: service@holpira.com
- Phone: +1 479-378-6583
- Website: holpira.com